We are always available to answer your questions, but here are some of the most common questions. For further assistance, please email us at sales@cupojoeonline.com

1. How large are your coffee bags?
2. What type of grind should I use?
3. Do you ship internationally?
4. How long will it take for me to get my order?
5. Do you provide tracking numbers or delivery confirmation numbers?
6. Is your coffee of high quality? Is it Arabica?
7. Can I order over the phone?
8. I am experiencing problems ordering online.
9. How safe is ordering online?
10. Do you accept C.O.D.'s or money orders?
11. What type of roast do you take your coffee to?
12. Do you offer free samples?
13. Do you sell wholesale to restaurants, gift shops, or Coffee Houses?

1. How large are your coffee bags?

All of our coffees are at least a full 1-pound. Many others sell their coffee in 12 oz or 14 oz bags. Remember to look for this if you ever shop for coffee anywhere else!

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2. What type of grind should I use?

We offer a choice of Grinds for your coffee, and if you wish to grind your own , we also offer a Burr Grinder (the best choice). If you currently have a blade grinder, you may consider upgrading to a Burr Grinder as it will dramatically improve your coffee.

If you are using a Press Pot (French Press), you should choose the 'French Press'. It is a coarser grind, well suited for your Press Pot Brewing. Press Pot brewing is the BEST method for enjoying coffee, we have french press pots at great prices - check them out

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3. Do you ship internationally?

First, let me say that we will ship anywhere - that is not the issue. We only charge $5.95 (free for orders over $50.00 shipped to one address) for shipping to the 48 contiguous states - regardless of order size.

If you live in Hawaii, Alaska, Puerto Rico, Guam, or any other U.S. protectorate we will only charge you the US Postal Rate --- for rates use our ship zip code of 30188, and check your rate online.

International Customers:

All non-U.S. international orders are shipped via UPS.*

If needed, we will be happy to give you a specific shipping rate quote. Please e-mail us the items you wish to order to sales@cupojoeonline.com

Please note that your country may impose tariffs and/or duty fees on your order depending on the items or the value of your purchase. These fees are unrelated to shipping costs and will originate from your country's Customs Bureau, but they will be collected by UPS prior to delivery. If needed, UPS will attempt to contact the person listed on the order's destination and notify him or her of any additional charges. For more information, please contact your country's Customs Bureau.

International Shipping to Unapproved Destinations: CupOJoeonline.com does not accept wire transfer or bank draft as payment for international orders.

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4. How long will it take for me to get my order?

We roast and fill your orders the same day to ensure freshness. We roast and prepare your coffee for you when you order, usually within 2-3 days of the receipt of your order. We ship domestic packages using either Priority Mail, UPS, FedEX, or Airborne and the delivery time will vary from 2-7 business days from the date your order is shipped.

Priority Mail packages should arrive 2-3 days after being shipped.

Next-Day Delivery orders will be shipped as requested and we will add a surcharge to shipping. Please note, that some equipment, syrups, and chai may not be available for overnight delivery. If you have any questions, please do not hesitate to contact us at sales@cupojoeonline.com

International packages vary, e-mail us for details.

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5. Do you provide tracking numbers or delivery confirmation numbers?

We can provide you with tracking information. If you are interested in this service please e-mail us at sales@cupojoeonline.com

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6. Is your coffee of high quality? Is it Arabica?

We offer 100% High Grown Arabica. Our coffees are only of the highest quality available. Our coffee is roasted in small batches, no more than 50 lbs. at a time. The quality and freshness will far exceed any national brand. If you are not satisfied, please email us and tell us how we can improve at sales@cupojoeonline.com .

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7. Can I order over the phone?

Yes. We understand that even though our site is 100% secure, ordering online is a new experience for many. Please email us with a phone number to contact you and a list of items you wish to order at sales@cupojoeonline.com if you are uncomfortable ordering online. We will be happy to assist.

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8. I am experiencing problems ordering online is it my computer or your server?

Could be both! We try to maintain the best site possible. We do sometimes experience problems. If you can not place your order online please email us at sales@cupojoeonline.com . Be sure to provide as much detail as possible about your order and contact information.

If you are experiencing problems with your shopping basket 'not holding your items as you continue to shop' make sure that you are allowing 'cookies' in your browser's security settings.

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9. How safe is ordering online?

It is 100% safe. We only use PayPal with our shopping carts because of their powerful encryption. Information is automatically sent with a high level of data encryption. Using PayPal also enables you (the shopper) to pay for your items in a variety of ways. You can pay with your VISA, Mastercard, Discover, American Express, PayPal Account or even your bank account - free of additional fees. For more information on PayPal, please visit www.paypal.com.

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10. Do you accept C.O.D.'s or money orders?

We do not accept C.O.D.'s.

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11. What type of roast do you take your coffee to?

We attempt to achieve the 'perfect point' for roasts on coffee. That means that every varietal of coffee will be roasted to the point needed to highlight the characteristics of the coffee. We hope to add more info on the roast profile in the coming weeks. In the meantime, please give us feedback. 'Perfection' can always be improved!

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12. Do you offer Free Samples?

We do offer Free Samples from time to time with orders. Become a "Regular Joe" and we will keep you updated on any special offers!

I wish we could afford to do so, but due to our tremendous demand we are unable to offer samples.. Please understand that we receive hundreds of requests for free samples every day and are unable to provide them at this time. We do offer 100% satisfaction guarantee so there is no risk in ordering coffees. You will not be disappointed!

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13. Do you sell wholesale to restaurants, gift shops, or Coffee Houses?

Yes! You may also receive personal wholesale service by contacting Sherry at sherry@cupojoeonline.com , she is our wholesale sales manager and can assist you in a number of ways!

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